LEGAL INFORMATION

Privacy Policy

Last updated: 19 July 2026

KORA Centre respects the privacy of website visitors, programme participants, clients and business partners, and is committed to handling personal data responsibly and lawfully.

This Privacy Policy explains what information we collect through our website, why we process it, how we protect it and what rights you have in relation to your personal data.

1. Who is responsible for processing your data?

The data controller is:

Registered business name: UČIM DA UČIM D.O.O. BEOGRAD-NOVI BEOGRAD

Address: Dunavski kej 46, Belgrade, Serbia

Company registration number: 21464139

Tax identification number (PIB): 111334080

Email: hello@kora.edu.rs

Phone: +381 69 5519 744

2. Who does this policy apply to?

This policy applies to individuals who:

Visit the KORA Centre website.
Submit an enquiry through a contact form.
Register for a training programme, workshop or consultation.
Book one-to-one coaching or an introductory psychotherapy conversation.
Submit a business enquiry on behalf of a company.
Subscribe to KORA Notes or other email communications.
Otherwise communicate with KORA Centre through the website.

3. What personal data do we collect?

Depending on how you use our website, we may collect:

Full name.
Email address.
Phone number.
City or location.
Profession and company name.
Job title.
The programme or service you are interested in.
Details of previously completed NLP training.
Preferred appointment time and session format.
The content of messages or enquiries you send us.
Information required for registration, programme organisation and payment.
Information you voluntarily provide when communicating with us.

Our website may also automatically collect certain technical information, such as your IP address, device and browser type, access times, pages visited and information associated with cookies and similar technologies.

Wix forms may store information entered by users, while the platform and connected services may collect technical information necessary for the website's operation, security and analytics.

4. Sensitive personal data

Please do not submit detailed information about your health, diagnoses, treatment, traumatic experiences or other particularly sensitive personal circumstances through our general contact forms.

When booking coaching or psychotherapy, a brief, general description of your situation is sufficient.

If you begin an individual process, the handling of personal data relevant to that work will be addressed separately through direct communication, informed consent, professional confidentiality and appropriate documentation.

5. How do we collect your data?

We may collect your information when you:

Complete a contact form.
Submit an application for a programme.
Book a consultation or individual session.
Subscribe to our newsletter or KORA Notes.
Send us an email or contact us by phone.
Enter into an agreement or contract for our services.
Use our website and accept certain categories of cookies.

6. Why do we process your data?

We process personal data to:

Respond to your questions or requests.
Provide information about our programmes and services.
Arrange an introductory conversation or consultation.
Process applications for training, workshops or individual sessions.
Check eligibility for participation in specific programmes.
Prepare proposals or programmes for companies.
Deliver agreed services.
Maintain records of registrations, payments and programme delivery.
Issue invoices, confirmations and certificates.
Send administrative notifications about schedules and programme arrangements.
Send KORA Notes, announcements and promotional content where you have given consent.
Protect the website, prevent misuse and improve the user experience.
Comply with legal, accounting and tax obligations.

Depending on the specific purpose, the legal basis for processing may be your consent, taking steps at your request before entering into a contract, performing a contract, complying with legal obligations or KORA Centre's legitimate interests.

7. Newsletter and promotional communications

We send KORA Notes and other promotional communications only to individuals who have specifically subscribed or given the appropriate consent.

Consent to receive our newsletter is separate from the consent required to submit a contact form or programme application.

You may unsubscribe from promotional communications at any time by:

Clicking the unsubscribe link in an email.
Sending a request to hello@kora.edu.rs.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Wix allows us to add a separate field for explicit consent and a separate subscription option for promotional communications.

8. Who may we share your data with?

We do not sell personal data or share it with third parties for their independent marketing purposes.

Personal data may be accessible only to individuals or organisations that need it to perform their work, including:

Authorised members of the KORA team.
Trainers, educators and facilitators involved in the relevant programme.
Website hosting, maintenance and electronic form service providers.
Wix, the platform on which our website is built.
Email, cloud, analytics and communication service providers.
Accountants, banks and payment service providers.
Legal and professional advisers.
Competent public authorities where disclosure is required by law.

We share only the information necessary for a specific purpose and expect third parties to process it in accordance with applicable regulations and their contractual obligations.

9. Wix and data processing outside Serbia

Our website is built on the Wix platform.

Information submitted through the website may be stored in Wix databases and applications, and processed using infrastructure operated by Wix and its service providers.

Where personal data is processed or stored outside the Republic of Serbia, we seek to ensure that appropriate contractual, technical and organisational safeguards are applied in accordance with applicable law.

10. How long do we keep your data?

We retain personal data only for as long as necessary for the purpose for which it was collected.

Generally:

Enquiry information is retained during our correspondence and for a reasonable period afterwards.
Programme registration and participation records are retained throughout our working relationship and afterwards for the periods required for administrative and legal purposes.
Financial and accounting records are retained for the periods prescribed by law.
Newsletter information is retained until you unsubscribe or withdraw consent.
Information relating to legal claims may be retained until the relevant limitation periods have expired.

Data that is no longer required will be deleted, anonymised or securely archived where there is a lawful basis for doing so.

11. Cookies

Our website uses cookies and similar technologies to support its proper operation, security, user preferences and, where appropriate consent has been given, website analytics and improvement.

Cookies may include:

Essential cookies, without which the website cannot function properly.
Functional cookies.
Analytics cookies.
Marketing cookies, where enabled.

Visitors can manage cookie categories through the cookie banner and their browser settings.

Wix Privacy Centre allows visitors to accept or reject non-essential cookies.

If tools such as analytics, embedded videos, social media integrations or advertising services are added to the website, their providers may use their own cookies in accordance with their privacy policies.

12. Your rights

In accordance with applicable law, you may request:

Confirmation of whether we process your personal data.
Access to your personal data.
Correction of inaccurate or incomplete information.
Deletion of personal data where there is no legal basis for retaining it.
Restriction of processing.
Data portability where the legal conditions are met.
The right to object to certain types of processing.
Withdrawal of previously given consent.

The rights of access, rectification, erasure, restriction, portability and objection are provided for under the Personal Data Protection Law of the Republic of Serbia.

You can submit a request to hello@kora.edu.rs. Before acting on your request, we may ask for additional information necessary to verify your identity.

If you believe your personal data is being processed unlawfully, you have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

13. Data security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or unauthorised disclosure.

However, no method of transmitting or storing information over the internet can be considered completely secure, and we cannot guarantee absolute security.

14. Personal data relating to minors

KORA Centre's programmes and services are primarily intended for adults, unless expressly stated otherwise.

Where a service is provided to a minor, data processing and participation are arranged in accordance with the nature of the service, applicable law and any required consent from a parent or legal guardian.

15. Links to other websites

Our website may contain links to other websites and social media platforms.

KORA Centre is not responsible for how external websites collect and process personal data. We recommend reading their privacy policies before providing them with your information.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our operations, website functionality or applicable regulations.

The current version will always be published on this page, together with the date of its most recent update.

17. Contact

For questions, requests or complaints relating to privacy, please contact:

KORA centre
Email: hello@kora.edu.rs
Phone: +381 69 5519 744
Address: Dunavski kej 46, Belgrade, Serbia