LEGAL INFORMATION

Terms of Use

Last updated: 19 July 2026

These Terms of Use govern access to the KORA Centre website, use of its content, submission of enquiries and applications, and the basic conditions relating to the programmes and services presented on the website.

By using this website, you confirm that you have read and understood these terms.

1. Website owner and operator

This website is operated by:

Registered business name: UČIM DA UČIM D.O.O. BEOGRAD-NOVI BEOGRAD

Address: Dunavski kej 46, Belgrade, Serbia

Company registration number: 21464139

Tax identification number (PIB): 111334080

Email: hello@kora.edu.rs

Phone: +381 69 5519 744

2. Purpose of the website

This website provides information about KORA Centre and its services, including:

NLP Practitioner and NLP Master Practitioner programmes.
One-to-one coaching.
Gestalt therapy and psychotherapy.
Family and systemic constellations.
Corporate training.
Leadership and team development.
Team-building and other programmes for companies.
Events, workshops and related content.

The information on this website is primarily intended to introduce our programmes and services and allow interested individuals to submit enquiries or applications.

3. Informational nature of website content

We make every effort to ensure that the information on our website is accurate, clear and up to date.

However, website content does not constitute individual advice, a diagnosis, a therapeutic assessment, a guarantee of results or a substitute for direct consultation with an appropriately qualified professional.

The outcomes of training, coaching, psychotherapy, constellation work and development programmes depend on numerous individual circumstances.

KORA Centre does not guarantee any particular personal, professional, health-related, financial or business outcome.

4. Submitting enquiries and applications

Submitting a contact form or application does not automatically create a contract, reserve a place or confirm participation.

An application is confirmed only after KORA Centre has:

Checked whether the requirements for the relevant programme have been met.
Conducted an introductory conversation where necessary.
Issued written confirmation of the application
Provided relevant programme and payment information.
Where applicable, recorded payment or entered into a separate agreement or contract.

Users are expected to provide accurate, complete and up-to-date information.

5. Requirements for individual programmes

Certain programmes may have specific requirements, including:

Previously completed training.
An introductory conversation.
A limited number of participants.
Mandatory attendance.
Practical assignments.
Assessment or certification.
Specific payment methods and deadlines.

Any special conditions stated on a programme page, in an offer, registration document or contract form part of the agreement with the participant.

Where general website information differs from an individually confirmed offer or contract, the document relating to the specific programme will apply, subject to the user's mandatory statutory rights.

6. Prices and payment terms

Prices, payment schedules and any available discounts are stated on the relevant programme page or in an offer provided by KORA Centre.

KORA Centre may change prices for future registrations. Price changes will not affect an already confirmed registration or concluded agreement unless expressly agreed otherwise with the participant.

Participants are required to make payments by the agreed deadlines and in accordance with the payment instructions provided.

7. Cancellations, withdrawals and refunds

Cancellation, withdrawal, payment transfer and refund conditions may vary depending on the type and duration of the programme.

Specific conditions will be provided:

On the relevant programme page.
In the offer or registration confirmation.
In the contract or other document provided to the participant.

Where a particular programme includes a specific commercial guarantee, such as the option to request a refund after the first module, that guarantee applies only to that programme and under the conditions stated.

Nothing in these terms limits the rights granted to consumers under mandatory consumer protection legislation.

The current Consumer Protection Law of the Republic of Serbia was published in 2026. Accordingly, the rules governing distance contracts and the right of withdrawal should also be aligned with the specific arrangements used for programme registration and payment.

8. Changes to schedules and programme delivery

KORA Centre may change the date, schedule, venue, format or facilitator of a programme where justified organisational, health, safety or other objective reasons arise.

Participants will be informed of significant changes within a reasonable period.

If a programme cannot take place, KORA Centre will offer an appropriate solution, such as a new date, an alternative programme, a transfer of payment or a refund of the appropriate amount, depending on the circumstances and applicable law.

9. Participant responsibilities

Programme participants agree to:

Respect other participants, facilitators and staff.
Avoid disrupting programme activities.
Refrain from offensive, discriminatory or threatening communication.
Follow venue rules and safety requirements.
Respect the confidentiality of other participants' personal stories and experiences.
Refrain from making audio recordings, videos or photographs without prior permission.
Avoid sharing training materials with third parties without KORA Centre's consent.
Refrain from presenting any certificate received as a qualification they do not hold.

KORA Centre may refuse further participation to individuals whose behaviour seriously compromises the safety, confidentiality or functioning of the group, subject to the relevant contract and applicable law.

10. Confidentiality in group and individual work

KORA Centre aims to create a safe and supportive environment.

Team members handle information shared during sessions responsibly and in accordance with the nature of their professional roles.

Participants in group programmes are expected not to disclose the identities, personal stories or experiences of other participants outside the group.

Specific confidentiality arrangements for psychotherapy, coaching and other individual processes may be established through a separate agreement or document.

11. Coaching, NLP and constellation work

NLP training, coaching and family and systemic constellations are educational or personal development approaches.

They do not constitute medical services or diagnosis and are not substitutes for psychiatric, psychological or other healthcare assistance when such support is needed.

Users are responsible for assessing their needs and, where appropriate, consulting a suitably licensed healthcare professional or other qualified specialist.

12. Gestalt therapy and psychotherapy

Information about Gestalt therapy and psychotherapy on this website is provided for informational purposes and does not constitute an individual assessment or recommendation.

Beginning psychotherapy depends on an introductory conversation, an assessment of whether working together is appropriate and an agreement between the client and psychotherapist.

Working arrangements, confidentiality, session frequency, fees, cancellations and other important matters are agreed directly with the psychotherapist.

This website is not intended to provide emergency psychological or medical assistance.

13. Copyright and intellectual property

Texts, programmes, manuals, workbooks, training materials, photographs, videos, graphic designs, logos and other content available on the website or within KORA programmes are protected by copyright and other intellectual property rights.

Without prior written consent, the following activities are prohibited:

Copying or republishing content.
Reselling or distributing materials to third parties.
Recording training sessions or individual sessions.
Using content for commercial purposes.
Creating derivative programmes or materials.
Removing authorship or branding notices.

You may share a publicly available webpage using its original link, provided the content is not altered and the source is clearly acknowledged.

14. Photographs, recordings and participant testimonials

Photographs, videos and participant testimonials may be used for promotional purposes only where appropriate consent or another lawful basis exists.

Participation in a programme does not automatically constitute consent to the public use of a person's image, voice, name or personal experience.

Specific photography and recording rules may be communicated before an event or established through separate consent arrangements.

15. Links to other websites

This website may contain links to external websites, social media profiles or third-party services.

KORA Centre does not control the content, availability or privacy practices of these websites and is not responsible for their actions.

16. Website availability and technical errors

We make every effort to keep the website accessible and its information accurate.

However, we cannot guarantee that the website will always operate without interruption, technical difficulties or errors.

KORA Centre reserves the right to correct obvious mistakes in website content, prices, dates and other published information.

If an error affects an already confirmed registration, we will contact the participant to find an appropriate solution.

17. Limitation of liability

To the extent permitted by applicable law, KORA Centre is not liable for losses or damage arising from:

Misinterpretation of general information published on the website.
Decisions made without an individual professional assessment.
Temporary website unavailability.
Actions of third parties.
Use of external websites.
Circumstances beyond KORA Centre's reasonable control.

This provision does not exclude or limit any liability that cannot lawfully be excluded or limited.

18. Complaints

Complaints may be submitted to hello@kora.edu.rs with the subject line:

Complaint

Your message should include::

Full name
Contact details.
Name of the programme or service.
Description of the reason for your complaint.
Your preferred resolution, if you have one.

We will acknowledge receipt and respond in accordance with the nature of the complaint and the deadlines prescribed by applicable law.

19. Minors

Where applicable, registration of a minor for a programme or service requires the consent of a parent or legal guardian.

Additional conditions may apply depending on the participant's age, the type of programme and the professional rules governing the service provider.

20. Changes to these terms

KORA Centre may update these Terms of Use from time to time to reflect changes in its operations, offerings, website functionality or applicable regulations.

The revised version will be published on this page with an updated revision date.

Changes will not retrospectively reduce the rights of users with already confirmed registrations, unless required by law or otherwise agreed.

21. Governing law

The laws of the Republic of Serbia apply to the use of this website and to the programmes and services offered by KORA Centre.

The parties will first attempt to resolve any disagreements amicably.

If a dispute cannot be resolved by agreement, jurisdiction will be determined in accordance with the applicable laws of the Republic of Serbia, without depriving consumers of any jurisdictional rights granted to them by law.

22. Contact

For questions about these Terms of Use, please contact:

KORA Centre
Email: hello@kora.edu.rs
Phone: +381 69 5519 744
Address: Dunavski kej 46, Belgrade, Serbia